FAQs
Frequently Ask Questions.
Can I return goods after dispatch?
No, we do not accept returns once the goods have been dispatched.
Who is responsible for transport charges?
Transport charges must be paid by the customer.
How are the orders packed?
We pack all orders using good-quality carton boxes, with all corners sealed using tape and the package securely strapped.
How are the products delivered?
We deliver goods through third-party transport services.
Who is responsible for damages during transit?
Since delivery is handled by third-party transport, we are not responsible for any parcel damages that occur during transit.
Is an unboxing video required for claims?
Yes, an unboxing video is mandatory to process any claim regarding missing or damaged items.
What happens if an ordered item is unavailable?
In case the originally ordered item is unavailable due to unavoidable circumstances, we reserve the right to dispatch a suitable alternate product.